Shipping and Delivery

At FIITJEE-eSchool, we aim to ensure that your purchases and orders are delivered to you in a timely and efficient manner. This Shipping and Delivery Policy outline the terms and conditions related to the delivery of physical products, including study materials, books, merchandise, and other related items.

  • 1. Order Processing
    • • Processing Time: All orders are processed within the expected timelines after payment is confirmed.
    • • Order Confirmation: You will receive a confirmation once your order has been successfully placed.
  • 2. Shipping Locations
    • • We currently ship orders within India. Certain remote locations may have longer delivery times, and additional shipping fees may apply.
  • 3. Shipping Methods
    • • We offer multiple shipping options through trusted courier partners / Speed Post.
    • • For large or bulk orders, additional fees may apply, and we will notify you in advance if such fees are applicable.
  • 4. Estimated Delivery Time
    • • Delivery times are estimated based on your location and the shipping method. Standard delivery within major cities typically takes 5-7 business days, while remote areas may take longer.
    • • Please note that delivery times may be affected by external factors, such as unforeseen shipping delays, public holidays, or logistical disruptions.
  • 5. Tracking Your Order
    • • Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the progress of your shipment through the courier’s website or app.
  • 6. Delivery Issues
    • • Incorrect Address: It is the customer’s responsibility to provide the correct shipping address at the time of purchase. FIITJEE-eSchool is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
    • • Delivery Delays: In the event of any delivery delays, our customer service team will keep you updated on the status of your order and help resolve the issue promptly.
    • • Missed Deliveries: If you are not available to receive the package, the courier may attempt redelivery or contact you to schedule a new delivery time.
  • 7. Shipping Restrictions
    • • FIITJEE-eSchool does not ship to P.O. boxes or restricted areas.
    • • Certain items may have shipping restrictions due to weight, dimensions, or destination regulations.
  • 8. Children's Privacy
    • • Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently gathered such information, we will take steps to delete it.
  • 9. Damaged or Lost Items
    • • If you receive a damaged or defective item, please contact us immediately at ao.phybooks@fiitjee-eschool.com. We will arrange for a replacement or refund after verifying the issue.
    • • FIITJEE-eSchool is not responsible for lost packages that are confirmed as "delivered" by the courier. However, we will assist you in tracking your package if there are delivery issues.
  • 10. Contact Us
    • • For any questions or concerns about your order, shipping, or delivery, please contact us:
    • FIITJEE-eSchool
      Email : ao.phybooks@fiitjee-eschool.com
      Helpline Number: +91-8400928400